BookingDesk AI

GLOSSARY

The booking vocabulary, defined properly.

Eighteen terms the booking desk runs on — starting with the job order, which the rest of the internet confuses with recruitment. India and GCC customs vocabulary included, flagged as regional.

18 TERMS · PLAIN ENGLISH · INDIA + GCC TERMS FLAGGED

Job order (JO) / job file / job number

The operational and financial container for one shipment: the internal record carrying customer, lane, cargo, buy and sell rates, documents and milestones under a single job number. Every cost and revenue line for the shipment ties back to it, which is why a job born with wrong or missing fields stays expensive for its whole life. Called the job file, or simply 'the job' — and on Indian desks everything runs on 'the job number'. (Nothing to do with recruitment, whatever the search results suggest — in forwarding, the job order is the shipment's spine.)

Booking confirmation (BC)

The carrier's confirmation that a booking exists: booking number, vessel and voyage, and — critically — the cut-off clocks: SI, VGM and CY/gate-in. The BC is where deadlines are born; filing it away without extracting those clocks confirms a booking and schedules nothing. Its data should flow straight into the job file, not get re-typed into it.

SI (Shipping Instruction)

The instruction to the carrier stating exactly what the bill of lading must say: parties, cargo description, marks and numbers, container and seal details. Known as the S/O (shipping order) in much of Asia. It is submitted against the SI cut-off — typically 24–72 hours before the documentation deadline — and errors here come back as B/L amendments with fees attached.

VGM (Verified Gross Mass)

The declared total weight of a packed container — a SOLAS-mandated submission due before the VGM cut-off, usually 1–3 days before ETD. No VGM, no loading; the terminal has no discretion. Because the number usually depends on the shipper's weighbridge, VGM is a chase by nature — and chases belong on a clock, not a to-do list.

Cut-offs (SI / VGM / CY / gate-in)

The deadlines every ocean booking carries: SI cut-off for B/L data, VGM cut-off for the weight declaration, and CY or gate-in cut-off for the physical container — typically 12–24 hours before ETD. Miss any one and the box risks rolling to the next sailing. A booking is really three countdowns wearing one booking number.

HBL vs MBL

Two bills of lading for one shipment. The Master B/L (MBL) is issued by the carrier to the forwarder; the House B/L (HBL) is issued by the forwarder to its own customer. The pair is what makes forwarding work — carrier to your shipper, shipper to your carrier — but both must reconcile with the SI and the job file, because mismatches surface at destination, at the worst possible time.

HAWB / MAWB

The airfreight pair: the Master Air Waybill (MAWB) between forwarder and airline, the House Air Waybill (HAWB) between forwarder and customer. Unlike ocean bills of lading, air waybills are not documents of title. Both numbers still live on the job file, and both must agree with the booking behind them.

DO (Delivery Order)

The document authorising release of cargo to the consignee or their transporter at destination, issued by the carrier or forwarder once original documents are surrendered and charges settled. It is the last document a job file emits — and a frequent hostage in payment disputes.

INTTRA / e-booking

The largest electronic booking network in ocean freight, now part of e2open: bookings and SIs submitted to carriers digitally instead of by portal and email. The network handles 850,000+ container orders a week — over a quarter of global ocean trade, with roughly 71% of world ocean capacity connected. E-booking standardises the forwarder-to-carrier leg; it does not build the job file behind it.

Rolled cargo / rollover

A confirmed container that missed its intended vessel — bumped by overbooking, a missed cut-off, or a vessel change — and 'rolled' to a later sailing. The bill is typically a week or more of delay to the next departure, plus demurrage and detention exposure while the box waits. Cut-off discipline is the slice of rollover risk a forwarder actually controls.

eBL (electronic Bill of Lading)

A digital bill of lading with the same legal function as the paper original, exchanged over approved platforms. It is the industry's digitisation yardstick: DCSA reported that only 1.2% of carrier B/Ls were electronic in 2021, which is why booking data still mostly travels by re-typing. DCSA's standards — including Booking 2.0 — exist to make e-booking and eBL rails interoperable.

Forwarding order

The customer's instruction to the forwarder to arrange a shipment — the commercial trigger that precedes the job order. The term is standard in European forwarding; in India and much of Asia the same event is simply 'the go-ahead' arriving on an email or WhatsApp thread. Either way, it is the moment quote data should become job data without being re-typed.

Milestones

The tracked events of a shipment's life — booked, gated in, loaded, departed, transhipped, arrived, delivered — recorded against the job file. They are what customers actually ask about, and what cut-off management counts backwards from. The booking desk's work ends where milestone-watching begins.

Checklist

INDIA

In Indian customs practice, the checklist is the pre-filing draft of a shipping bill or bill of entry generated from the Customs EDI system and circulated — usually by the CHA — for the exporter's or importer's verification before filing. Approving the checklist is the last cheap moment to catch an error; after filing, corrections become amendments. The usage is confirmed in public customs notices (Kandla Customs, among others), yet the term is almost never defined online.

Shipping bill / ICEGATE

INDIA

The shipping bill is India's export customs declaration, filed electronically on ICEGATE — the Indian Customs EDI gateway — typically through a CHA, with filing charges commonly in the ₹1,500–5,000 range. No shipping bill, no export. The export job file cannot close its customs leg without the shipping bill number on it.

Bill of Entry

INDIA

The import counterpart of the shipping bill: the declaration filed on ICEGATE for goods entering India, against which duty is assessed and clearance granted. Duty payment, examination and out-of-charge all key off it, so its number and date belong on the import job file from the moment it exists.

Mirsal 2

GCC · DUBAI

Dubai Customs' electronic declaration and clearance system, processing on the order of eight million transactions a year. Every Dubai-routed job's customs leg is a Mirsal 2 declaration, so its reference numbers belong on the job file the way ICEGATE numbers do in India.

FASAH

GCC · SAUDI ARABIA

Saudi Arabia's national single window for trade, linking customs, ports and logistics parties. Declarations and manifests flow through FASAH, with key filings required at least 48 hours before arrival — a cut-off by another name, and one the job file's clocks should carry.

Vocabulary is easy. The booking is the game.

See every one of these terms running live — from the buried yes to a job order with its cut-off clocks on the board.

See a yes become a job