Straight answers, no hold music.

The job order — also called the job file or job — is the operational and financial container for one shipment: the internal record that carries the customer, lane, cargo, buy and sell rates, documents and milestones under a single job number. Every revenue and cost line ties back to it, which is why a JO born wrong stays expensive for its whole life. Booking Desk AI creates it from the accepted quote, so it's born complete.

Both. It builds the job order from the accepted quote, and pushes the booking to the carrier. Your team supervises the flow and approves what goes out — the point is that nobody re-types what the quote already knew.

It reads your channels the way your team does — email threads, WhatsApp — and recognises acceptance in the wild: "ok pls proceed", "book it", a signed quote PDF, a PO attachment. It then matches the go-ahead to the specific quote it accepts, so the job starts from the right data even when the customer's message quotes nothing.

The desk asks once — a single, polite message listing everything needed (dims, HS codes, consignee details), rather than a five-email drip. The job holds at amber until answers arrive, and nothing half-blank gets pushed downstream to documentation or customs.

Every booking carries its cut-off clocks from the carrier's booking confirmation, and the desk works backwards from them — drafting the SI, chasing the VGM, nudging the trucker. Cut-offs that need a human decision escalate with time to spare, not after the vessel closed.

Yes. The desk runs alongside CargoWise, Logi-Sys, Kale, Shipsy, Magaya — or Excel and Tally with no TMS at all. Jobs and bookings post into whatever runs your operations today; nothing gets ripped out.

Approval of what leaves the building. The desk builds the JO, prepares the booking and drafts the customer confirmation — your team approves the send. Drafting earns more autonomy as trust builds; the commitment moments stay yours.

The first accepted quote flows into a supervised job order within 14 days: days 1–3 scoping your channels and job-file conventions, days 4–10 configuring and shadowing, days 11–14 live under approval.